Prepaid hour packages
Prepaid work hours to use when you need them: system administration, development, integrations and small improvements, without a quote for every single task. No expiry, no monthly fee: buy the hours once and use them at your own pace.
- No expiry: the hours stay yours until you use them
- An hour estimate before we start, for every request
- A report after every task and an always up-to-date balance
- Valid across multiple servers, sites and projects
- With the 20-hour package: a dedicated channel (Slack or similar)
How it works
01Buy the package
Pick the size, receive the invoice and confirmation: the hours are immediately available.
02Open requests when needed
Support, development or consulting: one request at a time or several together, on any project.
03Estimate and go-ahead
Before starting we tell you how many hours we expect: work starts only with your OK.
04Work and report
We deduct the actual time and close with a report: what was done and how many hours remain.
It’s right for you if
- You need recurring one-off work, without a monthly retainer
- You want continuous small improvements: fixes, integrations, changes to your site or tools
- You prefer one approved budget instead of many micro-quotes
- You run several projects or servers and want a single pool of hours for everything
Clear terms
- Hours are valid on all price-list technologies, sysadmin and development included: a single €75/hour rate, with no higher-rate items.
- They are used during coverage hours (Mon-Fri 10:00-18:00) and deducted in 30-minute slots.
- Out-of-hours work is not deducted from the package: emergencies require an active on-call plan and are billed from the price list with a surcharge.
- Prices exclude VAT; electronic invoice on purchase.
Full hourly rates in the price list · billing terms in billing & payments.Response times →
Frequently asked questions
Do the hours expire?
No, never: they remain available until you use them, even months later.
How is this different from a management retainer?
A retainer covers ongoing management (monitoring, updates, backups) at a fixed monthly fee; the package is a pool of hours used on demand, with no recurrence: you pay once and use it when needed.
Can I use them for development too?
Yes: backend development, integrations, e-commerce plugins and automations are all covered, under the same conditions as sysadmin work (a single €75/hour rate).
How do I know how many hours are left?
Every task closes with a report showing the time deducted and the remaining balance. You can ask for your balance at any time.
What if my request is urgent?
During coverage hours, requests from clients with an active package get priority at equal level. Out of hours the package grants no access: night and holiday emergencies are reserved for clients with an active on-call plan, a monthly retainer with limited seats.
What if a job takes more hours than estimated?
We stop and tell you before exceeding the approved estimate: you decide whether to continue. No hour is deducted without your go-ahead.
Want to start with a package?
Tell us which size you’re interested in, or describe the first task: we reply within one working day.
Get in touch →